Voucher Terms & Conditions

1. Vouchers / Booking / Cancellations

1.1 All Gift vouchers are non-refundable, however, can be transferred to another person if the recipient is unable to attend.

1.2 A minimum of 7 days notice is required to cancel or alter your booking. Any cancellations after this will result in forfeit of the voucher with no refund or exchange.

1.3 Sessions cancelled due to weather will not be refunded. Feathers and Fur will however make every effort to rearrange the session to a suitable time for yourselves and Feathers and Fur within your voucher validity. Any sessions rebooked after your expiry date are subject to the terms laid out in section 1.4.

1.4 Each voucher has a year validity however due to high demand selecting and confirming a date in the last few weeks of voucher validity may not be possible. In this event and only if contact has been made before your voucher expiry date, or in the event that your session was cancelled due to bad weather Feathers and Fur will extend voucher for 1 month. However, any vouchers redeemed within 6 months after the expiry date without prior contact with Feathers and Fur are subject to a 50% charge of the voucher price. Vouchers that have expired over 6 months are null and void.

1.5 Feathers and Fur reserves the right to re arrange a session at any given time, with suitable explanation.

2. Clothing

2.1 Long sleeve tops are required when handing Birds of Prey. Suitable clothing and footwear for being outdoors should be worn. Layers of clothing are recommended due to the unpredictable British weather!

2.2 Feathers and Fur Falconry Centre accepts no responsibility for damage to clothing or cost of cleaning as a result of attending a flying session.

3. Health and Handling of Birds of Prey

3.1 Health and safety briefing / rules will be given prior to commencement of the session. In the event of a participant(s) not adhering to the health and safety rules they will be asked to leave the session or will not participate in the handling of the birds (without recourse to Feathers and Fur or any refund being made to the client/organiser(s)).

3.2 Participants are to inform the falconer or handler prior to the session of any allergic reactions that may occur as a result of handling birds.

3.3 Feathers and Fur accepts no responsibility for any damage, accident, injury or illness occurring during or as a result of the session or the due to participants’ contact with or handling of the birds or due to actions of the birds with regard to the touching and/or handling of the birds or being in the vicinity of the birds. All participants do so at their own risk. Feathers and Fur take every step to prevent any such incidents occurring

3.4 Participants are to provide their own medical kits.

3.5 Feathers and Fur reserves the right to remove any Bird of Prey from a display or handling session.

4. Handling of raw meat

4.1 Handling Birds of Prey requires the use of raw meat (chicken), Feathers and Fur advise against any direct contact with raw meat and this should be adhered to absolutely.

4.2 Participants will be given a protective leather glove and shall wear it when instructed to do so. The glove does not prevent bacterial or viral infection and all instructions to the participant by the falconer should be adhered to absolutely. Anti bacterial alcohol wash will be available from the falconer during and after the session. Hands should be washed before eating and should not be placed in mouth or eyes before they have been cleaned.

4.3 The glove and equipment provided by Feathers and Fur must be returned to the falconer.  The equipment remains the property of Feathers and Fur and in the event of any damage being caused to the equipment through the fault of the user, the client/organiser(s) will be liable to pay for the repair/replacement thereof.

5. Weather

5.1 All outdoor sessions are determined by the weather. Bad weather includes strong winds and rain. Handling sessions will be cancelled however Feathers and Fur agrees to rebook the session within your voucher validity with no additional charge to the client at a convenient time to both Feathers and Fur and the client. Please see Section 1.4 for sessions rebooked after voucher expiry date. 

5.2 Due to the nature of British weather sessions will not be cancelled until the day of the booked session. In the event of bad weather participants must call to confirm cancellation if not contacted directly before 9.30am by Feathers and Fur Falconry Centre.

5.3 Feathers and Fur reserves the right to cancel any session at any point leading up to and during the session as a result of poor weather conditions

6. Property

6.1 Feathers and Fur is not liable for damage or loss to persons or property however incurred.

6.2 Please be aware that cars are left at their owners risk. Feathers and Fur accepts no responsibility for damages or theft of property.

6.3 Please be aware that sessions take place within a working garden centre and landscape site, much of which is open to members of the public. Participants must not to damage or distress the environment or its users. Participants will be made aware of the risks of vehicles when moving between the centre and flying fields and agree to behave in a safe manner.

6.4 Any audio or visual recording equipment is used at participant’s own risk.

6.5 Organisers and supervisory parents are to ensure the safety of children attending a session whilst on site, Feathers and Fur accepts no responsibility for any incidents or accidents, which may occur whilst on site.

7. Covid-19

7.1        Please do not attend the session if you have ANY Covid-19 symptoms or have been told to isolate due to track and trace. If this is the cause of you being unable to attend the session please let us know and we will look to rearrange the session for you but please give us as much notice as possible, even via text late at night if needs be, if you simply do not show up then your voucher will be null and void.

By attending any handling session all participants are agreeing to the terms and conditions of Feathers and Fur, it is the sole responsibility of the organiser to ensure that all parents and participants are aware of the terms and conditions.


Website Terms & Conditions

This website is owned and operated by Feathers & Fur Falconry Centre. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information). This agreement is in effect as of Sep 16, 2016. We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarise yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement and agreement of the modified terms and conditions.

Responsible Use and Conduct 

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that: 

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that: i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language; ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party; iii. Contains any type of unauthorized or unsolicited advertising; iiii. Impersonates any person or entity, including any feathersandfur.co.uk employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Feathers & Fur Falconry Centre, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless Feathers & Fur Falconry Centre and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.


Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties 

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that: i) the use of our Resources will meet your needs or requirements. ii) the use of our Resources will be uninterrupted, timely, secure or free from errors. iii) the information obtained by using our Resources will be accurate or reliable, and iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected. Furthermore, you understand and agree that: v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content. vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Feathers & Fur Falconry Centre or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability 

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Feathers & Fur Falconry Centre will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.


All content and materials available on feathersandfur.co.uk, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Feathers & Fur Falconry Centre and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited unless specifically authorized by Feathers & Fur Falconry Centre.

Termination of Use 

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law 

This website is controlled by Feathers & Fur Falconry Centre from our offices located in the county of Berkshire, United Kingdom. It can be accessed by most countries around the world. As each country has laws that may differ from those of the UK, by accessing our website, you agree that the statutes and laws of the UK, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. Furthermore, any action to enforce this User Agreement shall be brought in the Crown or county courts located in United Kingdom, Berkshire You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.



Contact Information 

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at: Feathers & Fur Falconry Centre, Moss End Garden Village, Maidenhead Road, Warfield, Bracknell, Berkshire, RG42 6EJ, United Kingdom.